AI Executive Office — CXO Assistant Platform · View 05 of 30 · 2 · People and journeys
The trough, and what answers it
- Mapping the customer's ERP to the canonical model is where every multi-tenant AI product either becomes a platform or becomes twelve consulting projects
- The answer is that mapping is configuration in a versioned repository, schema-checked in the pipeline, never a code change (views 10, 13, 22)
- "Right answer, wrong wording" at Prove is real and is why the go-live gate is a golden-question suite the customer writes, not an internal accuracy score
Decisions
- Isolation tier is a deployment parameter chosen at provisioning, not an architecture rewrite (view 10)
- An industry pack — government, banking, energy, conglomerate — ships KPIs, agent prompts, thresholds and terminology. It is the commercial asset that makes tenant twelve cheaper than tenant two
- Tenants that cannot expose an API get a scheduled file drop. Refusing that would exclude most public-sector estates
Numbers
- Target: 6 weeks to first correct brief; 3 of those weeks are mapping and reconciliation
- Tenant twelve should cost under 40% of tenant two. If it does not, the packs are not doing their job
