1. Self-Service Provisioning intermediate

    A platform offers self-service provisioning and teams still file tickets. Why, and what would change it?

    2 min answer delhiveryself-serviceprovisioningfriction
  2. Self-Service Provisioning advanced

    A self-service database provisioning workflow takes 40 minutes and fails about 15% of the time. The platform team says the cloud provider's API is unreliable. Retrying the whole workflow usually works. What is actually going on, and what would you change?

    3 min answer provisioningidempotencyeventual consistencyorphaned resources
  3. Self-Service Provisioning intermediate

    Design the self-service interface for provisioning a database, so that developers do not file tickets and security does not object.

    2 min answer platformguardrailssecurity
  4. Self-Service Provisioning beginner Multiple choice

    Provisioning a database on this platform takes about 4 engineer-hours of real work. The median request takes 6 working days end to end. The platform team of 5 is fully occupied. Why is the lead time roughly twelve times the work time and which change reduces it most?

    3 min answer self-servicequeueinglead timeticket ops
  5. Self-Service Provisioning intermediate Multiple choice

    Which platform operations should be self-service, and which should require review?

    1 min answer self-serviceguardrailsreviewboundaries
  6. Self-Service Provisioning advanced

    Your platform team is now a ticket queue — every environment, every permission, every new service goes through them. How do you get out of it?

    1 min answer platformself-servicebottleneckautomation