Term Kind Topic What it is
Availability Calculation concept Reliability & Resilience Deriving a system's availability from its components, remembering that dependencies in series multiply.
Blameless Postmortem practice Reliability & Resilience An incident review that seeks the systemic conditions that made a failure possible, explicitly excluding individual fault.
Capacity Planning practice Reliability & Resilience Deciding in advance how much capacity will be needed, given growth, seasonality and failure scenarios, and ensuring it can be there in time.
Chaos Engineering practice Reliability & Resilience Deliberately injecting failure into a system to discover, before an incident does, which of your resilience assumptions are false.
Disaster Recovery DR practice Reliability & Resilience The plan and capability for restoring service after an event that takes out a whole site, region or system.
Error Budget metric Reliability & Resilience The amount of unreliability an SLO permits, treated as a resource that feature velocity spends.
Error Budget Policy practice Error Budgets The written agreement about what happens when the error budget is exhausted, which is what turns an SLO from a number into a control.
Game Day practice Reliability & Resilience A scheduled exercise in which a failure is deliberately introduced and the team responds as though it were real, to test the system and the response together.
Incident Command Incident Command System, ICS practice Reliability & Resilience Assigning explicit roles during an incident — commander, operations lead, communications lead, scribe — so coordination does not compete with diagnosis.
Redundancy concept Reliability & Resilience Having more instances of a component than the load requires, so that failures can be absorbed without loss of service.
RTO and RPO Recovery Time Objective, Recovery Point Objective metric Reliability & Resilience How long recovery may take (RTO) and how much data may be lost (RPO), the two numbers that determine the cost of a resilience design.
Service Level Agreement SLA concept Reliability & Resilience A contractual commitment about service level, with a defined remedy — usually a service credit — when it is missed.
Service Level Indicator SLI metric Reliability & Resilience The actual measurement of a service's behaviour that an objective is set against — a ratio of good events to valid events.
Service Level Objective SLO metric Reliability & Resilience An internal target for a service level indicator, set below the level at which users notice, and used to decide whether to ship or to stabilise.
Severity Levels SEV Levels practice Reliability & Resilience A predefined scale of incident impact that determines who is woken, how fast, and what process applies.
Static Stability concept Reliability & Resilience The property that a system keeps working on its existing state when its control plane or dependencies are unavailable, rather than needing them to keep running.