Term Kind Topic What it is
Incident Severity Levels practice Incident Management A small, agreed scale of incident severity that determines response, escalation and communication without requiring debate during the event.
Runbook Quality practice Incident Management The properties that make an operational procedure usable by a tired responder under pressure, as opposed to a document that merely exists.
Time to Detect MTTD metric Incident Management The interval between a problem beginning and someone knowing about it, which is often the largest and most reducible component of total incident duration.