Term Kind Topic What it is
Business Processes concept Business Processes The sequences of activity that exercise capabilities — where handoffs, exceptions and manual steps reveal what the architecture must support.
Exception Tail Long Tail of Cases, Manual Remainder concept Business Processes The minority of cases an automated process cannot handle, whose automation cost per case rises steeply, so the economically correct end state is usually a smaller manual path rather than none.
Process Model concept Business Processes A representation of how work actually flows through an organisation, distinguished from a capability by describing sequence, actors and handoffs.