Deliverables

flowchart TB
  subgraph sell["Sell"]
    direction LR
    s1["CRM<br/><i>SaaS · Sales</i>"]
    s2["Quoting<br/><i>bespoke · Sales</i>"]
    s3["Pricing A<br/><i>legacy · Sales</i>"]
    s4["Pricing B<br/><i>legacy · Regional</i>"]
  end
  subgraph fulfil["Fulfil"]
    direction LR
    f1["Order Mgmt<br/><i>bespoke · Ops</i>"]
    f2["WMS<br/><i>COTS · Ops</i>"]
    f3["Carrier Portal<br/><i>SaaS · Ops</i>"]
  end
  subgraph support["Support"]
    direction LR
    b1["ERP<br/><i>COTS · Finance</i>"]
    b2["Billing<br/><i>mainframe · Finance</i>"]
    b3["HRIS<br/><i>SaaS · HR</i>"]
    b4["Expenses<br/><i>SaaS · unowned</i>"]
  end
  s3 -.->|"same capability"| s4

flowchart TB
  subgraph core["Customer-Facing"]
    direction LR
    c1["Customer<br/>Management"]
    c2["Product &<br/>Catalogue"]
    c3["Order<br/>Capture"]
    c4["Fulfilment"]
  end
  subgraph enable["Enabling"]
    direction LR
    e1["Pricing &<br/>Promotion"]
    e2["Inventory<br/>Management"]
    e3["Payments &<br/>Settlement"]
    e4["Returns &<br/>Claims"]
  end
  subgraph support["Supporting"]
    direction LR
    s1["Finance &<br/>Accounting"]
    s2["Human<br/>Resources"]
    s3["Procurement"]
    s4["Risk &<br/>Compliance"]
  end

flowchart LR
  subgraph e1["Ephemeral / PR"]
    direction TB
    a1["scaled to 1<br/>mocked externals<br/>synthetic data<br/><i>proves: it builds and unit-passes</i><br/>auto-destroy 24h"]
  end
  subgraph e2["Dev"]
    direction TB
    a2["shared<br/>real internal deps<br/>synthetic data<br/><i>proves: integration wiring</i><br/>anyone deploys"]
  end
  subgraph e3["Staging"]
    direction TB
    a3["prod-shaped topology<br/>real deps · sandbox externals<br/>masked prod-like data<br/><i>proves: contracts + performance</i><br/>pipeline only"]
  end
  subgraph e4["Production"]
    direction TB
    a4["full scale · multi-AZ<br/>real data<br/><i>proves: nothing — it serves</i><br/>pipeline + gate"]
  end
  e1 --> e2 --> e3 --> e4
  note["Same artifact promoted throughout.<br/>Config differs; the image digest does not."]

gantt
  title Target state — 18 months
  dateFormat YYYY-MM-DD
  axisFormat %b %y

  section Foundation
  Landing zone and connectivity      :done,   f1, 2026-01-01, 60d
  Identity federation                :done,   f2, after f1, 45d
  Observability baseline             :active, f3, after f1, 75d

  section Decouple
  Strangler facade at edge           :active, d1, 2026-03-15, 90d
  Extract order domain               :        d2, after d1, 120d
  Extract pricing domain             :        d3, after d2, 90d
  Retire shared order database       :crit,   d4, after d3, 60d

  section Data
  Ingest to raw zone                 :        a1, 2026-04-01, 75d
  Conformed customer entity          :        a2, after a1, 90d
  Retire nightly extract jobs        :        a3, after a2, 45d

  section Resilience
  Multi-zone for tier 0              :        r1, 2026-06-01, 60d
  Automated failover rehearsal       :        r2, after r1, 45d
  Second region for tier 0           :crit,   r3, after r2, 90d

quadrantChart
  title Business value against technical health
  x-axis "Poor technical health" --> "Good technical health"
  y-axis "Low business value" --> "High business value"
  quadrant-1 Invest
  quadrant-2 Migrate or re-engineer
  quadrant-3 Eliminate
  quadrant-4 Tolerate
  "Order management": [0.28, 0.92]
  "Payment gateway": [0.81, 0.95]
  "Customer portal": [0.74, 0.78]
  "Pricing engine": [0.22, 0.84]
  "Mainframe billing": [0.14, 0.88]
  "Legacy CRM": [0.19, 0.34]
  "Reporting portal": [0.31, 0.26]
  "Expenses tool": [0.68, 0.22]
  "Intranet wiki": [0.72, 0.18]
  "Partner gateway": [0.44, 0.66]