Customer 360 & Real-Time Risk Intelligence Platform · View 17 of 20

Observability and SLA Monitoring

Signal types against pipeline stages — how each signal is emitted, collected, stored, turned into a detection, and acted on.

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First-class signals

Data quality and cost are monitored on the same rails as infrastructure metrics
Pipeline SLA is a measured signal, not an assumption drawn from job success
Every alert maps to a runbook; alerts without one are removed

SLO definitions

Freshness: 99% of enriched events within 2 seconds, measured hourly
Completeness: 99.9% of expected source records landed within the daily window
Availability: warehouse query success rate above 99.9% per rolling 30 days

Escalation

Consumer-lag and SLA-miss prediction page before a breach, not after
Quality breaches route to the owning steward, not to the platform on-call
Cost variance above budget threshold raises a FinOps review, not an incident