<mxfile host="app.diagrams.net" agent="architecture-diagram" version="24.0.0">
  <diagram name="Actors — Who the Platform Is For and What They Get to Do" id="03-actors-and-journeys">
    <mxGraphModel dx="1400" dy="900" grid="1" gridSize="10" guides="1" tooltips="1" connect="1" arrows="1" fold="1" page="1" pageScale="1" pageWidth="1330" pageHeight="1000" math="0" shadow="0">
      <root>
        <mxCell id="0" />
        <mxCell id="1" parent="0" />
        <mxCell id="_box1" value="People woken by it" style="rounded=1;arcSize=3;whiteSpace=wrap;html=1;fillColor=none;strokeColor=#6c8ebf;dashed=1;dashPattern=8 8;verticalAlign=top;align=left;spacingLeft=12;spacingTop=6;fontSize=11;fontStyle=2;fontColor=#5b7fa6;fontFamily=Segoe UI;" vertex="1" parent="1">
          <mxGeometry x="40" y="80" width="390" height="810" as="geometry" />
        </mxCell>
        <mxCell id="_box2" value="" style="rounded=1;arcSize=3;whiteSpace=wrap;html=1;fillColor=none;strokeColor=#c9d3de;verticalAlign=top;align=left;spacingLeft=12;spacingTop=6;fontSize=11;fontStyle=2;fontColor=#5b6b7d;fontFamily=Segoe UI;" vertex="1" parent="1">
          <mxGeometry x="60" y="120" width="350" height="360" as="geometry" />
        </mxCell>
        <mxCell id="n.a-oncall" value="&lt;b&gt;On-call responder&lt;/b&gt;&lt;br&gt;&lt;font style=&quot;font-size:10px;color:#5b6b7d&quot;&gt;≈ 400 across 25 rotations&lt;/font&gt;" style="rounded=1;arcSize=8;whiteSpace=wrap;html=1;fillColor=#08427b;strokeColor=#073b6f;fontColor=#ffffff;fontSize=12;fontFamily=Segoe UI;verticalAlign=middle;align=center;spacingLeft=38;" vertex="1" parent="1">
          <mxGeometry x="80" y="140" width="310" height="70" as="geometry" />
        </mxCell>
        <mxCell id="_plate3" value="" style="rounded=1;arcSize=22;html=1;fillColor=#ffffff;strokeColor=none;movable=0;resizable=0;connectable=0;" vertex="1" parent="n.a-oncall">
          <mxGeometry x="5" y="19" width="32" height="32" as="geometry" />
        </mxCell>
        <mxCell id="_ico4" value="" style="shape=image;html=1;imageAspect=1;aspect=fixed;movable=0;resizable=0;rotatable=0;connectable=0;editable=0;deletable=0;noLabel=1;image=data:image/png,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;" vertex="1" parent="n.a-oncall">
          <mxGeometry x="9" y="23" width="24" height="24" as="geometry" />
        </mxCell>
        <mxCell id="_goal5" value="Goal — Wake me only for something real, and let one keypress stop the pager." style="text;html=1;strokeColor=none;fillColor=none;align=left;verticalAlign=middle;whiteSpace=wrap;fontSize=10;fontColor=#5b6b7d;fontFamily=Segoe UI;" vertex="1" parent="1">
          <mxGeometry x="80" y="210" width="310" height="40" as="geometry" />
        </mxCell>
        <mxCell id="_jcap6" value="Core journeys" style="text;html=1;strokeColor=none;fillColor=none;align=left;verticalAlign=middle;whiteSpace=wrap;fontSize=9;fontStyle=1;fontColor=#9aa7b4;fontFamily=Segoe UI;" vertex="1" parent="1">
          <mxGeometry x="80" y="250" width="310" height="20" as="geometry" />
        </mxCell>
        <mxCell id="n.j-woken" value="&lt;b&gt;Acknowledge a SEV1 at 03:12&lt;/b&gt;" style="rounded=1;arcSize=8;whiteSpace=wrap;html=1;fillColor=#eef4fb;strokeColor=#93b0d0;fontColor=#1a2b45;fontSize=12;fontFamily=Segoe UI;verticalAlign=middle;align=center;spacingLeft=38;" vertex="1" parent="1">
          <mxGeometry x="80" y="270" width="310" height="50" as="geometry" />
        </mxCell>
        <mxCell id="_ico7" value="" style="shape=image;html=1;imageAspect=1;aspect=fixed;movable=0;resizable=0;rotatable=0;connectable=0;editable=0;deletable=0;noLabel=1;image=data:image/png,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;" vertex="1" parent="n.j-woken">
          <mxGeometry x="9" y="15" width="24" height="24" as="geometry" />
        </mxCell>
        <mxCell id="_n8" value="&lt;b&gt;Hand over at the end of a shift&lt;/b&gt;" style="rounded=1;arcSize=8;whiteSpace=wrap;html=1;fillColor=#eef4fb;strokeColor=#93b0d0;fontColor=#1a2b45;fontSize=12;fontFamily=Segoe UI;verticalAlign=middle;align=center;spacingLeft=38;" vertex="1" parent="1">
          <mxGeometry x="80" y="330" width="310" height="50" as="geometry" />
        </mxCell>
        <mxCell id="_ico9" value="" style="shape=image;html=1;imageAspect=1;aspect=fixed;movable=0;resizable=0;rotatable=0;connectable=0;editable=0;deletable=0;noLabel=1;image=data:image/png,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;" vertex="1" parent="_n8">
          <mxGeometry x="9" y="15" width="24" height="24" as="geometry" />
        </mxCell>
        <mxCell id="_n10" value="&lt;b&gt;Pull a colleague in by role&lt;/b&gt;" style="rounded=1;arcSize=8;whiteSpace=wrap;html=1;fillColor=#eef4fb;strokeColor=#93b0d0;fontColor=#1a2b45;fontSize=12;fontFamily=Segoe UI;verticalAlign=middle;align=center;spacingLeft=38;" vertex="1" parent="1">
          <mxGeometry x="80" y="390" width="310" height="50" as="geometry" />
        </mxCell>
        <mxCell id="_ico11" value="" style="shape=image;html=1;imageAspect=1;aspect=fixed;movable=0;resizable=0;rotatable=0;connectable=0;editable=0;deletable=0;noLabel=1;image=data:image/png,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;" vertex="1" parent="_n10">
          <mxGeometry x="9" y="15" width="24" height="24" as="geometry" />
        </mxCell>
        <mxCell id="_box12" value="" style="rounded=1;arcSize=3;whiteSpace=wrap;html=1;fillColor=none;strokeColor=#c9d3de;verticalAlign=top;align=left;spacingLeft=12;spacingTop=6;fontSize=11;fontStyle=2;fontColor=#5b6b7d;fontFamily=Segoe UI;" vertex="1" parent="1">
          <mxGeometry x="60" y="500" width="350" height="360" as="geometry" />
        </mxCell>
        <mxCell id="n.a-ic" value="&lt;b&gt;Incident commander&lt;/b&gt;&lt;br&gt;&lt;font style=&quot;font-size:10px;color:#5b6b7d&quot;&gt;every SEV1 and SEV2&lt;/font&gt;" style="rounded=1;arcSize=8;whiteSpace=wrap;html=1;fillColor=#08427b;strokeColor=#073b6f;fontColor=#ffffff;fontSize=12;fontFamily=Segoe UI;verticalAlign=middle;align=center;spacingLeft=38;" vertex="1" parent="1">
          <mxGeometry x="80" y="520" width="310" height="70" as="geometry" />
        </mxCell>
        <mxCell id="_plate13" value="" style="rounded=1;arcSize=22;html=1;fillColor=#ffffff;strokeColor=none;movable=0;resizable=0;connectable=0;" vertex="1" parent="n.a-ic">
          <mxGeometry x="5" y="19" width="32" height="32" as="geometry" />
        </mxCell>
        <mxCell id="_ico14" value="" style="shape=image;html=1;imageAspect=1;aspect=fixed;movable=0;resizable=0;rotatable=0;connectable=0;editable=0;deletable=0;noLabel=1;image=data:image/png,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;" vertex="1" parent="n.a-ic">
          <mxGeometry x="9" y="23" width="24" height="24" as="geometry" />
        </mxCell>
        <mxCell id="_goal15" value="Goal — Get the right people in one place, and keep stakeholders informed without letting them into the channel." style="text;html=1;strokeColor=none;fillColor=none;align=left;verticalAlign=middle;whiteSpace=wrap;fontSize=10;fontColor=#5b6b7d;fontFamily=Segoe UI;" vertex="1" parent="1">
          <mxGeometry x="80" y="590" width="310" height="40" as="geometry" />
        </mxCell>
        <mxCell id="_jcap16" value="Core journeys" style="text;html=1;strokeColor=none;fillColor=none;align=left;verticalAlign=middle;whiteSpace=wrap;fontSize=9;fontStyle=1;fontColor=#9aa7b4;fontFamily=Segoe UI;" vertex="1" parent="1">
          <mxGeometry x="80" y="630" width="310" height="20" as="geometry" />
        </mxCell>
        <mxCell id="n.j-ic" value="&lt;b&gt;Run a SEV1 to mitigation&lt;/b&gt;" style="rounded=1;arcSize=8;whiteSpace=wrap;html=1;fillColor=#eef4fb;strokeColor=#93b0d0;fontColor=#1a2b45;fontSize=12;fontFamily=Segoe UI;verticalAlign=middle;align=center;spacingLeft=38;" vertex="1" parent="1">
          <mxGeometry x="80" y="650" width="310" height="50" as="geometry" />
        </mxCell>
        <mxCell id="_ico17" value="" style="shape=image;html=1;imageAspect=1;aspect=fixed;movable=0;resizable=0;rotatable=0;connectable=0;editable=0;deletable=0;noLabel=1;image=data:image/png,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;" vertex="1" parent="n.j-ic">
          <mxGeometry x="9" y="15" width="24" height="24" as="geometry" />
        </mxCell>
        <mxCell id="_n18" value="&lt;b&gt;Split a second failure out&lt;/b&gt;" style="rounded=1;arcSize=8;whiteSpace=wrap;html=1;fillColor=#eef4fb;strokeColor=#93b0d0;fontColor=#1a2b45;fontSize=12;fontFamily=Segoe UI;verticalAlign=middle;align=center;spacingLeft=38;" vertex="1" parent="1">
          <mxGeometry x="80" y="720" width="310" height="50" as="geometry" />
        </mxCell>
        <mxCell id="_ico19" value="" style="shape=image;html=1;imageAspect=1;aspect=fixed;movable=0;resizable=0;rotatable=0;connectable=0;editable=0;deletable=0;noLabel=1;image=data:image/png,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;" vertex="1" parent="_n18">
          <mxGeometry x="9" y="15" width="24" height="24" as="geometry" />
        </mxCell>
        <mxCell id="_n20" value="&lt;b&gt;Post a stakeholder update&lt;/b&gt;" style="rounded=1;arcSize=8;whiteSpace=wrap;html=1;fillColor=#eef4fb;strokeColor=#93b0d0;fontColor=#1a2b45;fontSize=12;fontFamily=Segoe UI;verticalAlign=middle;align=center;spacingLeft=38;" vertex="1" parent="1">
          <mxGeometry x="80" y="780" width="310" height="50" as="geometry" />
        </mxCell>
        <mxCell id="_ico21" value="" style="shape=image;html=1;imageAspect=1;aspect=fixed;movable=0;resizable=0;rotatable=0;connectable=0;editable=0;deletable=0;noLabel=1;image=data:image/png,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;" vertex="1" parent="_n20">
          <mxGeometry x="9" y="15" width="24" height="24" as="geometry" />
        </mxCell>
        <mxCell id="_box22" value="People who own what it pages for" style="rounded=1;arcSize=3;whiteSpace=wrap;html=1;fillColor=none;strokeColor=#8c8c8c;verticalAlign=top;align=left;spacingLeft=34;spacingTop=6;fontSize=11;fontStyle=2;fontColor=#6f6f6f;fontFamily=Segoe UI;" vertex="1" parent="1">
          <mxGeometry x="470" y="80" width="390" height="810" as="geometry" />
        </mxCell>
        <mxCell id="_ico23" value="" style="shape=image;html=1;imageAspect=1;aspect=fixed;movable=0;resizable=0;rotatable=0;connectable=0;editable=0;deletable=0;noLabel=1;image=data:image/png,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;" vertex="1" parent="_box22">
          <mxGeometry x="9" y="7" width="20" height="20" as="geometry" />
        </mxCell>
        <mxCell id="_box24" value="" style="rounded=1;arcSize=3;whiteSpace=wrap;html=1;fillColor=none;strokeColor=#c9d3de;verticalAlign=top;align=left;spacingLeft=12;spacingTop=6;fontSize=11;fontStyle=2;fontColor=#5b6b7d;fontFamily=Segoe UI;" vertex="1" parent="1">
          <mxGeometry x="490" y="120" width="350" height="360" as="geometry" />
        </mxCell>
        <mxCell id="n.a-rot" value="&lt;b&gt;Rotation owner&lt;/b&gt;&lt;br&gt;&lt;font style=&quot;font-size:10px;color:#5b6b7d&quot;&gt;25 rotations · 3 timezones&lt;/font&gt;" style="rounded=1;arcSize=8;whiteSpace=wrap;html=1;fillColor=#08427b;strokeColor=#073b6f;fontColor=#ffffff;fontSize=12;fontFamily=Segoe UI;verticalAlign=middle;align=center;spacingLeft=38;" vertex="1" parent="1">
          <mxGeometry x="510" y="140" width="310" height="70" as="geometry" />
        </mxCell>
        <mxCell id="_plate25" value="" style="rounded=1;arcSize=22;html=1;fillColor=#ffffff;strokeColor=none;movable=0;resizable=0;connectable=0;" vertex="1" parent="n.a-rot">
          <mxGeometry x="5" y="19" width="32" height="32" as="geometry" />
        </mxCell>
        <mxCell id="_ico26" value="" style="shape=image;html=1;imageAspect=1;aspect=fixed;movable=0;resizable=0;rotatable=0;connectable=0;editable=0;deletable=0;noLabel=1;image=data:image/png,iVBORw0KGgoAAAANSUhEUgAAADAAAAAwCAYAAABXAvmHAAAABmJLR0QA/wD/AP+gvaeTAAAClklEQVRoge2Zv2sUQRiGn/U8YzTFhWhCICpqFUVEFBTBRgstLbQQFMTG0tLKwlYQ7BT8E1QwBMFKbUSRE1QshCD4ozBiFA3qYYzGYu7M3N47tzN3ud1bcg9MMe+9u/d9e/N9N7sLPfLJeeAV8Lo6JoFSwPFHgRfW8Q+BbUsco5MVwBywEBunAs7xWBx/pdVgQomAotD7As6xylNLpJUEuorcJ7Ay4fNx4AAwaGmupI8AQ57fOyK0XZjmUOM38A64C3z3PO9/CsA14C+NxZb2+AgcDE3gQhcEbo9ZYIMKtODQbgJrQrPuIH2YZXQ//oFaz+vwX8tpMq5ElYDq8d2AjCv3bTT3Caj/gQpwI+1APChnHUAPRSS0IeBq2oF4UAYuxUVVA/3A8Y6HE47cbue+C/USyJqk+wGbCvAEs08H89e+F1gtvJ+BZ5idJMBA1auaxltgypqPAtsD4mpgDL2lPSO8Zx3encJ7Xfi+YZqGTQQ8Fd7bKtiQJTTtqbn0D0KbxfyyNgtNzttA7mtgWSWwWWhbHF6lbxXaIPUPDMA0lo2+QamuMAa8F/ofTMewj92EvggV6td8Ecc9LfAV+GLNB4Bh4ZvAPJKsI6SNFnBf8Tj9Ad4SYc9V61hWNdCV5D6BkBp4A9wC5qvzImbbrYqzDNxjcSuxFjiNKdA4d4CX1nwUOEkbF9e1lTgmvCccXtVyLwvfDLoTPhDetrcSPz01l/5DaBUWf6UkryT3NZBmAmqptE1IER8CHlnzqKopDmNe/NUoAvuFbxjYg3nRV6ME7AiIqwFXEWc9vIt4ruXUO4uMSyUwg775yJrnIeZzZL9k7PEJWB+SQARcBH51QfBTwO5mgTZjBNhHiy+hl4BpTOebTzL2yIp/Kk0xo3mSed4AAAAASUVORK5CYII=;" vertex="1" parent="n.a-rot">
          <mxGeometry x="9" y="23" width="24" height="24" as="geometry" />
        </mxCell>
        <mxCell id="_goal27" value="Goal — Hear about the hole in my rotation a week before it matters, not when a page fails." style="text;html=1;strokeColor=none;fillColor=none;align=left;verticalAlign=middle;whiteSpace=wrap;fontSize=10;fontColor=#5b6b7d;fontFamily=Segoe UI;" vertex="1" parent="1">
          <mxGeometry x="510" y="210" width="310" height="40" as="geometry" />
        </mxCell>
        <mxCell id="_jcap28" value="Core journeys" style="text;html=1;strokeColor=none;fillColor=none;align=left;verticalAlign=middle;whiteSpace=wrap;fontSize=9;fontStyle=1;fontColor=#9aa7b4;fontFamily=Segoe UI;" vertex="1" parent="1">
          <mxGeometry x="510" y="250" width="310" height="20" as="geometry" />
        </mxCell>
        <mxCell id="n.j-dst" value="&lt;b&gt;Close a coverage gap before DST&lt;/b&gt;" style="rounded=1;arcSize=8;whiteSpace=wrap;html=1;fillColor=#eef4fb;strokeColor=#93b0d0;fontColor=#1a2b45;fontSize=12;fontFamily=Segoe UI;verticalAlign=middle;align=center;spacingLeft=38;" vertex="1" parent="1">
          <mxGeometry x="510" y="270" width="310" height="50" as="geometry" />
        </mxCell>
        <mxCell id="_ico29" value="" style="shape=image;html=1;imageAspect=1;aspect=fixed;movable=0;resizable=0;rotatable=0;connectable=0;editable=0;deletable=0;noLabel=1;image=data:image/png,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;" vertex="1" parent="n.j-dst">
          <mxGeometry x="9" y="15" width="24" height="24" as="geometry" />
        </mxCell>
        <mxCell id="_n30" value="&lt;b&gt;Approve a holiday override&lt;/b&gt;" style="rounded=1;arcSize=8;whiteSpace=wrap;html=1;fillColor=#eef4fb;strokeColor=#93b0d0;fontColor=#1a2b45;fontSize=12;fontFamily=Segoe UI;verticalAlign=middle;align=center;spacingLeft=38;" vertex="1" parent="1">
          <mxGeometry x="510" y="330" width="310" height="50" as="geometry" />
        </mxCell>
        <mxCell id="_ico31" value="" style="shape=image;html=1;imageAspect=1;aspect=fixed;movable=0;resizable=0;rotatable=0;connectable=0;editable=0;deletable=0;noLabel=1;image=data:image/png,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;" vertex="1" parent="_n30">
          <mxGeometry x="9" y="15" width="24" height="24" as="geometry" />
        </mxCell>
        <mxCell id="_n32" value="&lt;b&gt;Chase an unverified phone number&lt;/b&gt;" style="rounded=1;arcSize=8;whiteSpace=wrap;html=1;fillColor=#eef4fb;strokeColor=#93b0d0;fontColor=#1a2b45;fontSize=12;fontFamily=Segoe UI;verticalAlign=middle;align=center;spacingLeft=38;" vertex="1" parent="1">
          <mxGeometry x="510" y="390" width="310" height="50" as="geometry" />
        </mxCell>
        <mxCell id="_ico33" value="" style="shape=image;html=1;imageAspect=1;aspect=fixed;movable=0;resizable=0;rotatable=0;connectable=0;editable=0;deletable=0;noLabel=1;image=data:image/png,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;" vertex="1" parent="_n32">
          <mxGeometry x="9" y="15" width="24" height="24" as="geometry" />
        </mxCell>
        <mxCell id="_box34" value="" style="rounded=1;arcSize=3;whiteSpace=wrap;html=1;fillColor=none;strokeColor=#c9d3de;verticalAlign=top;align=left;spacingLeft=12;spacingTop=6;fontSize=11;fontStyle=2;fontColor=#5b6b7d;fontFamily=Segoe UI;" vertex="1" parent="1">
          <mxGeometry x="490" y="500" width="350" height="360" as="geometry" />
        </mxCell>
        <mxCell id="n.a-svc" value="&lt;b&gt;Service owner&lt;/b&gt;&lt;br&gt;&lt;font style=&quot;font-size:10px;color:#5b6b7d&quot;&gt;40 services&lt;/font&gt;" style="rounded=1;arcSize=8;whiteSpace=wrap;html=1;fillColor=#08427b;strokeColor=#073b6f;fontColor=#ffffff;fontSize=12;fontFamily=Segoe UI;verticalAlign=middle;align=center;spacingLeft=38;" vertex="1" parent="1">
          <mxGeometry x="510" y="520" width="310" height="70" as="geometry" />
        </mxCell>
        <mxCell id="_plate35" value="" style="rounded=1;arcSize=22;html=1;fillColor=#ffffff;strokeColor=none;movable=0;resizable=0;connectable=0;" vertex="1" parent="n.a-svc">
          <mxGeometry x="5" y="19" width="32" height="32" as="geometry" />
        </mxCell>
        <mxCell id="_ico36" value="" style="shape=image;html=1;imageAspect=1;aspect=fixed;movable=0;resizable=0;rotatable=0;connectable=0;editable=0;deletable=0;noLabel=1;image=data:image/png,iVBORw0KGgoAAAANSUhEUgAAADAAAAAwCAYAAABXAvmHAAAABmJLR0QA/wD/AP+gvaeTAAADF0lEQVRoge3ZT8hVRRjH8c+b1quUGoqZRX8IoUJa+Cf8m9GiiBYVZYsWQhsFkaBFEiqIC40wV27ERS0iLSqKqIj+QC2KwBLSQFMQg9AUBEXKpOyeFjO3933PO/d67r1z3ktwv/DAOffMPPN7ZubMzHkuAwYMGNBPhnqoO4xVuBPTcBbf43jvsurlJuzGRRQJO4zVeuuc2lgh9HRKeNnew/X9kZlmBS6rJr5pX2JyP8SWmYEzOhPftO190DuO7boTX+ASbp14ySMM4VfdB1DgxQlXPYr7WojqxL6oS9w1FcrckaGdHD6SVAlgOEM7UzL4SFIlgN8ytHM6g48kVQL4UVhJeuHbHuv3zDt6e4mXTrzksdyDv3Un/qM+6E2ySefiz+C2Cr534yscxTd4G7fklR82tFcrCi9wCosq+k6N7kMZtY/hGZxMNNi0hs56cDKuJPw8nFV1iWE8gb34DN/hA2zGvW3qTcNbeDTeP4dfpDviIl4R9pC78SYWZI2iC/YZEXhMtal4En/F6+NCJ/SFx1oI7NR2ddLo/cIKcRR/GBnafXhSGNqpsewcLMRG4du4wDlMis8/zxTABRVGYZaweTUqOm21R/wQ/Q3jfJv6P+ERzBTm+bttyv6Dle3Ez8OJTL31e+wMuBlvJMqcisLLfJgoewCL24m/ET9nEt+0r6N4wgpVfv5yCy0PJso+Xy5UPsztEOZ1TlZhTby+IfG81Wk3dYIdl+UYHcDtWNuRtGpsEHZwwoZVZnmLeql5nqr/Hy/IO3UKYZMairZROhnWwNMlLfOEkUm9wK8LU30c79cQwKHo+zrtV6GGcGrditeEl7+d32WpAA7UEMAVzI3+d2byeTAlHo7UEEARe5WQG2o3ClXt8YkO4DxmxzZWx9+OCEvi1fJNf2ILPo73e1qJrzOAQthZmyzHtfF6Ol6S3vH3465R9Za4SnbjkxoDKLDN2JT76D0hywfNUzUHUAjZiV341Ng/QlJZ7wc6DQDWSa+/ua0hnE6bzBc+kNbjWSGVXyXl0/JflBlVHXTJZeEFHTBgwID/Of8CqM2eDgUGE68AAAAASUVORK5CYII=;" vertex="1" parent="n.a-svc">
          <mxGeometry x="9" y="23" width="24" height="24" as="geometry" />
        </mxCell>
        <mxCell id="_goal37" value="Goal — Pay less for noise, and make the review the least effort of anything I do that week." style="text;html=1;strokeColor=none;fillColor=none;align=left;verticalAlign=middle;whiteSpace=wrap;fontSize=10;fontColor=#5b6b7d;fontFamily=Segoe UI;" vertex="1" parent="1">
          <mxGeometry x="510" y="590" width="310" height="40" as="geometry" />
        </mxCell>
        <mxCell id="_jcap38" value="Core journeys" style="text;html=1;strokeColor=none;fillColor=none;align=left;verticalAlign=middle;whiteSpace=wrap;fontSize=9;fontStyle=1;fontColor=#9aa7b4;fontFamily=Segoe UI;" vertex="1" parent="1">
          <mxGeometry x="510" y="630" width="310" height="20" as="geometry" />
        </mxCell>
        <mxCell id="n.j-review" value="&lt;b&gt;Close a review and its actions&lt;/b&gt;" style="rounded=1;arcSize=8;whiteSpace=wrap;html=1;fillColor=#eef4fb;strokeColor=#93b0d0;fontColor=#1a2b45;fontSize=12;fontFamily=Segoe UI;verticalAlign=middle;align=center;spacingLeft=38;" vertex="1" parent="1">
          <mxGeometry x="510" y="650" width="310" height="50" as="geometry" />
        </mxCell>
        <mxCell id="_ico39" value="" style="shape=image;html=1;imageAspect=1;aspect=fixed;movable=0;resizable=0;rotatable=0;connectable=0;editable=0;deletable=0;noLabel=1;image=data:image/png,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;" vertex="1" parent="n.j-review">
          <mxGeometry x="9" y="15" width="24" height="24" as="geometry" />
        </mxCell>
        <mxCell id="_n40" value="&lt;b&gt;Read the weekly noise and cost report&lt;/b&gt;" style="rounded=1;arcSize=8;whiteSpace=wrap;html=1;fillColor=#eef4fb;strokeColor=#93b0d0;fontColor=#1a2b45;fontSize=12;fontFamily=Segoe UI;verticalAlign=middle;align=center;spacingLeft=38;" vertex="1" parent="1">
          <mxGeometry x="510" y="720" width="310" height="50" as="geometry" />
        </mxCell>
        <mxCell id="_ico41" value="" style="shape=image;html=1;imageAspect=1;aspect=fixed;movable=0;resizable=0;rotatable=0;connectable=0;editable=0;deletable=0;noLabel=1;image=data:image/png,iVBORw0KGgoAAAANSUhEUgAAADAAAAAwCAYAAABXAvmHAAAABmJLR0QA/wD/AP+gvaeTAAAEO0lEQVRoge3aW2gcVRgH8F+TJtpITbVtatVU7MXYGtqKCoJiVby+CIroiz4otA+KFBVEREHEBwUtKqgPild8kFoJoqBY0IoIUqvYapB4qVK13ps0bUlj0/rwzZDJdrOzzc7u+tA/fOxm9sw5/+/Mdz0TjqK5mFaHOdtwJnqxGPNxKo5DZ7JmG0axD3vxO3bgZ3yFbdhdB26Tohf3YRP241CNchD9eAJXorVexK/FJwUQzpMdYoNmFEW8A281gHipfI8VRSjwRhPIp/Ib5tRCvhVjTVTgkDBd0DIFBcaEszYLw9hc6yRzkkkavfN/45JayadoxR3Y3gDie/AM5hZFPosWXI1nRZQoivQubMBqkQDLoh6Z+BQsT2QhTk6udYrwe0wy7hAGMYKd+EXE+23YigHhb1m0YQ1+wtt14F43LMK9+FEoflP6w/QmEcpDN1biPFyjQvKaqgLTk0W6MFMUau2iMBvFP/hVJJ1KaBEmsUwUfSdhKWbn3FdqWhXRigtxD/rwA/5VnSPuE/b8YkK0p8z8s/CkKOCqmXM/Tq+GeC+eEg5WZEj8Uthz6S5flyhc6d4RGfufDKfhdfUvF4bwkPGolCpRbt1RrMdZeeQvx191Jl4qm0XDk+IF46byMe4X/pGLHlFnNJJ8Von2hMd8US6Uq/2n4UZcVk6B9U0in8ot5fcVkQBvxWfJ2LJ5YFGFCRqBJZnvbSL2n4+rcKlJurGsAptxdr3YVYFPM9/fEf44GQ6WuzhH1CLNMJ8NJVw2Vhh7QJx6lMUSEacbSf5lYePVKDCGOycjn2KGSDT1DqdbZVrDKhTYhIsqEe8t+Xum8Pz3xGMrgvQgXhKOmW1nW0xMUqkC3+JpVZ5EfC1qkhPL/HY8rsCDeBNfiExaiexOcWb0KtaKyrJc8diLD7Auc22VKBaPCP3JwrvwsCgp8tAhFF6YyAKcIMJgHi7Aa8ZLh3WVh+cjVSDrMB/ibrFLUznByGKG2NlH8Y3Dn9iUFKjUD7QkC67CY+KwdYto9QbECcFQRoZF2zhLPIVOUd/3iHp/ec56NaNPc3JAKmtqVaBbNMvNIN+noKczG88rLmzmyS4RoQo/Pl8gmo1Sxy5CRkVSWi166ZqQPRe6XjzKAyVjunGxSCYrcIZwznb52Cvqq36ReT8XkW24ZNzcZO6NR0KeiQr0J5+Pi/g8knPvPJEDOnCsCJO7Rfgdwh/yXxPNx+24TWTou6qnfjiy5jKIV3BDQrRILBOE3zfR1wrNA524ORHiRGxA1CYD+E7kgfQl3WBCol3Y9SzxZOYJk1uSfC5VvlQpBO9qbh5YW6sCS/Fnk8h/pKAXeAtFO9co4qN4xOENTc04F8+pX1MzgAfE0XtNyHs/0IpzRB5YKQqyxSaepuVhyHge2CJi/fYjJToZpvqCo0sksy7jkSfFoDj8Tf99YE8tBI/i/47/AE/ri6BmBRN6AAAAAElFTkSuQmCC;" vertex="1" parent="_n40">
          <mxGeometry x="9" y="15" width="24" height="24" as="geometry" />
        </mxCell>
        <mxCell id="_n42" value="&lt;b&gt;Declare a maintenance window&lt;/b&gt;" style="rounded=1;arcSize=8;whiteSpace=wrap;html=1;fillColor=#eef4fb;strokeColor=#93b0d0;fontColor=#1a2b45;fontSize=12;fontFamily=Segoe UI;verticalAlign=middle;align=center;spacingLeft=38;" vertex="1" parent="1">
          <mxGeometry x="510" y="780" width="310" height="50" as="geometry" />
        </mxCell>
        <mxCell id="_ico43" value="" style="shape=image;html=1;imageAspect=1;aspect=fixed;movable=0;resizable=0;rotatable=0;connectable=0;editable=0;deletable=0;noLabel=1;image=data:image/png,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;" vertex="1" parent="_n42">
          <mxGeometry x="9" y="15" width="24" height="24" as="geometry" />
        </mxCell>
        <mxCell id="_box44" value="Machines and readers" style="rounded=1;arcSize=3;whiteSpace=wrap;html=1;fillColor=none;strokeColor=#c9d3de;dashed=1;dashPattern=6 6;verticalAlign=top;align=left;spacingLeft=12;spacingTop=6;fontSize=11;fontStyle=2;fontColor=#7b8794;fontFamily=Segoe UI;" vertex="1" parent="1">
          <mxGeometry x="890" y="80" width="390" height="690" as="geometry" />
        </mxCell>
        <mxCell id="_box45" value="" style="rounded=1;arcSize=3;whiteSpace=wrap;html=1;fillColor=none;strokeColor=#c9d3de;verticalAlign=top;align=left;spacingLeft=12;spacingTop=6;fontSize=11;fontStyle=2;fontColor=#5b6b7d;fontFamily=Segoe UI;" vertex="1" parent="1">
          <mxGeometry x="910" y="120" width="350" height="300" as="geometry" />
        </mxCell>
        <mxCell id="n.a-mon" value="&lt;b&gt;Monitoring system&lt;/b&gt;&lt;br&gt;&lt;font style=&quot;font-size:10px;color:#5b6b7d&quot;&gt;Alertmanager · synthetics&lt;/font&gt;" style="rounded=1;arcSize=8;whiteSpace=wrap;html=1;fillColor=#e1d5e7;strokeColor=#9673a6;fontColor=#3a2b44;fontSize=12;fontFamily=Segoe UI;verticalAlign=middle;align=center;spacingLeft=38;" vertex="1" parent="1">
          <mxGeometry x="930" y="140" width="310" height="70" as="geometry" />
        </mxCell>
        <mxCell id="_ico46" value="" style="shape=image;html=1;imageAspect=1;aspect=fixed;movable=0;resizable=0;rotatable=0;connectable=0;editable=0;deletable=0;noLabel=1;image=data:image/png,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;" vertex="1" parent="n.a-mon">
          <mxGeometry x="9" y="23" width="24" height="24" as="geometry" />
        </mxCell>
        <mxCell id="_goal47" value="Goal — Hand an alert over once, retry safely, and be throttled rather than dropped." style="text;html=1;strokeColor=none;fillColor=none;align=left;verticalAlign=middle;whiteSpace=wrap;fontSize=10;fontColor=#5b6b7d;fontFamily=Segoe UI;" vertex="1" parent="1">
          <mxGeometry x="930" y="210" width="310" height="40" as="geometry" />
        </mxCell>
        <mxCell id="_jcap48" value="Core journeys" style="text;html=1;strokeColor=none;fillColor=none;align=left;verticalAlign=middle;whiteSpace=wrap;fontSize=9;fontStyle=1;fontColor=#9aa7b4;fontFamily=Segoe UI;" vertex="1" parent="1">
          <mxGeometry x="930" y="250" width="310" height="20" as="geometry" />
        </mxCell>
        <mxCell id="_n49" value="&lt;b&gt;Retry a webhook after a timeout&lt;/b&gt;" style="rounded=1;arcSize=8;whiteSpace=wrap;html=1;fillColor=#eef4fb;strokeColor=#93b0d0;fontColor=#1a2b45;fontSize=12;fontFamily=Segoe UI;verticalAlign=middle;align=center;spacingLeft=38;" vertex="1" parent="1">
          <mxGeometry x="930" y="270" width="310" height="50" as="geometry" />
        </mxCell>
        <mxCell id="_ico50" value="" style="shape=image;html=1;imageAspect=1;aspect=fixed;movable=0;resizable=0;rotatable=0;connectable=0;editable=0;deletable=0;noLabel=1;image=data:image/png,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;" vertex="1" parent="_n49">
          <mxGeometry x="9" y="15" width="24" height="24" as="geometry" />
        </mxCell>
        <mxCell id="_n51" value="&lt;b&gt;Survive its own quota&lt;/b&gt;" style="rounded=1;arcSize=8;whiteSpace=wrap;html=1;fillColor=#eef4fb;strokeColor=#93b0d0;fontColor=#1a2b45;fontSize=12;fontFamily=Segoe UI;verticalAlign=middle;align=center;spacingLeft=38;" vertex="1" parent="1">
          <mxGeometry x="930" y="330" width="310" height="50" as="geometry" />
        </mxCell>
        <mxCell id="_ico52" value="" style="shape=image;html=1;imageAspect=1;aspect=fixed;movable=0;resizable=0;rotatable=0;connectable=0;editable=0;deletable=0;noLabel=1;image=data:image/png,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;" vertex="1" parent="_n51">
          <mxGeometry x="9" y="15" width="24" height="24" as="geometry" />
        </mxCell>
        <mxCell id="_box53" value="" style="rounded=1;arcSize=3;whiteSpace=wrap;html=1;fillColor=none;strokeColor=#c9d3de;verticalAlign=top;align=left;spacingLeft=12;spacingTop=6;fontSize=11;fontStyle=2;fontColor=#5b6b7d;fontFamily=Segoe UI;" vertex="1" parent="1">
          <mxGeometry x="910" y="440" width="350" height="300" as="geometry" />
        </mxCell>
        <mxCell id="n.a-stake" value="&lt;b&gt;Stakeholder&lt;/b&gt;&lt;br&gt;&lt;font style=&quot;font-size:10px;color:#5b6b7d&quot;&gt;support · leadership&lt;/font&gt;" style="rounded=1;arcSize=8;whiteSpace=wrap;html=1;fillColor=#f5f5f5;strokeColor=#8c8c8c;fontColor=#333333;fontSize=12;fontFamily=Segoe UI;verticalAlign=middle;align=center;spacingLeft=38;" vertex="1" parent="1">
          <mxGeometry x="930" y="460" width="310" height="70" as="geometry" />
        </mxCell>
        <mxCell id="_ico54" value="" style="shape=image;html=1;imageAspect=1;aspect=fixed;movable=0;resizable=0;rotatable=0;connectable=0;editable=0;deletable=0;noLabel=1;image=data:image/png,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;" vertex="1" parent="n.a-stake">
          <mxGeometry x="9" y="23" width="24" height="24" as="geometry" />
        </mxCell>
        <mxCell id="_goal55" value="Goal — Know what customers see and when I will hear next, without joining the incident." style="text;html=1;strokeColor=none;fillColor=none;align=left;verticalAlign=middle;whiteSpace=wrap;fontSize=10;fontColor=#5b6b7d;fontFamily=Segoe UI;" vertex="1" parent="1">
          <mxGeometry x="930" y="530" width="310" height="40" as="geometry" />
        </mxCell>
        <mxCell id="_jcap56" value="Core journeys" style="text;html=1;strokeColor=none;fillColor=none;align=left;verticalAlign=middle;whiteSpace=wrap;fontSize=9;fontStyle=1;fontColor=#9aa7b4;fontFamily=Segoe UI;" vertex="1" parent="1">
          <mxGeometry x="930" y="570" width="310" height="20" as="geometry" />
        </mxCell>
        <mxCell id="_n57" value="&lt;b&gt;Read a templated update&lt;/b&gt;" style="rounded=1;arcSize=8;whiteSpace=wrap;html=1;fillColor=#eef4fb;strokeColor=#93b0d0;fontColor=#1a2b45;fontSize=12;fontFamily=Segoe UI;verticalAlign=middle;align=center;spacingLeft=38;" vertex="1" parent="1">
          <mxGeometry x="930" y="590" width="310" height="50" as="geometry" />
        </mxCell>
        <mxCell id="_ico58" value="" style="shape=image;html=1;imageAspect=1;aspect=fixed;movable=0;resizable=0;rotatable=0;connectable=0;editable=0;deletable=0;noLabel=1;image=data:image/png,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;" vertex="1" parent="_n57">
          <mxGeometry x="9" y="15" width="24" height="24" as="geometry" />
        </mxCell>
        <mxCell id="_n59" value="&lt;b&gt;Check the status page&lt;/b&gt;" style="rounded=1;arcSize=8;whiteSpace=wrap;html=1;fillColor=#eef4fb;strokeColor=#93b0d0;fontColor=#1a2b45;fontSize=12;fontFamily=Segoe UI;verticalAlign=middle;align=center;spacingLeft=38;" vertex="1" parent="1">
          <mxGeometry x="930" y="660" width="310" height="50" as="geometry" />
        </mxCell>
        <mxCell id="_ico60" value="" style="shape=image;html=1;imageAspect=1;aspect=fixed;movable=0;resizable=0;rotatable=0;connectable=0;editable=0;deletable=0;noLabel=1;image=data:image/png,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;" vertex="1" parent="_n59">
          <mxGeometry x="9" y="15" width="24" height="24" as="geometry" />
        </mxCell>
        <mxCell id="title" value="Actors — Who the Platform Is For and What They Get to Do" style="text;html=1;strokeColor=none;fillColor=none;align=left;verticalAlign=middle;whiteSpace=wrap;fontSize=20;fontStyle=1;fontColor=#16202c;fontFamily=Segoe UI;" vertex="1" parent="1">
          <mxGeometry x="40" y="20" width="1240" height="30" as="geometry" />
        </mxCell>
        <mxCell id="rule" value="" style="line;strokeWidth=1;html=1;strokeColor=#c9d3de;" vertex="1" parent="1">
          <mxGeometry x="40" y="50" width="1240" height="10" as="geometry" />
        </mxCell>
        <mxCell id="_lg61" value="" style="rounded=1;arcSize=30;html=1;fillColor=#08427b;strokeColor=#073b6f;" vertex="1" parent="1">
          <mxGeometry x="40" y="930" width="20" height="10" as="geometry" />
        </mxCell>
        <mxCell id="_lg62" value="Person or role" style="text;html=1;strokeColor=none;fillColor=none;align=left;verticalAlign=middle;whiteSpace=wrap;fontSize=10;fontColor=#7b8794;fontFamily=Segoe UI;" vertex="1" parent="1">
          <mxGeometry x="70" y="920" width="90" height="20" as="geometry" />
        </mxCell>
        <mxCell id="_lg63" value="" style="rounded=1;arcSize=30;html=1;fillColor=#eef4fb;strokeColor=#93b0d0;" vertex="1" parent="1">
          <mxGeometry x="180" y="930" width="20" height="10" as="geometry" />
        </mxCell>
        <mxCell id="_lg64" value="Journey / task" style="text;html=1;strokeColor=none;fillColor=none;align=left;verticalAlign=middle;whiteSpace=wrap;fontSize=10;fontColor=#7b8794;fontFamily=Segoe UI;" vertex="1" parent="1">
          <mxGeometry x="210" y="920" width="90" height="20" as="geometry" />
        </mxCell>
        <mxCell id="_lg65" value="" style="rounded=1;arcSize=30;html=1;fillColor=#e1d5e7;strokeColor=#9673a6;" vertex="1" parent="1">
          <mxGeometry x="320" y="930" width="20" height="10" as="geometry" />
        </mxCell>
        <mxCell id="_lg66" value="Security / platform" style="text;html=1;strokeColor=none;fillColor=none;align=left;verticalAlign=middle;whiteSpace=wrap;fontSize=10;fontColor=#7b8794;fontFamily=Segoe UI;" vertex="1" parent="1">
          <mxGeometry x="350" y="920" width="110" height="20" as="geometry" />
        </mxCell>
        <mxCell id="_lg67" value="" style="rounded=1;arcSize=30;html=1;fillColor=#f5f5f5;strokeColor=#8c8c8c;" vertex="1" parent="1">
          <mxGeometry x="480" y="930" width="20" height="10" as="geometry" />
        </mxCell>
        <mxCell id="_lg68" value="External / third party" style="text;html=1;strokeColor=none;fillColor=none;align=left;verticalAlign=middle;whiteSpace=wrap;fontSize=10;fontColor=#7b8794;fontFamily=Segoe UI;" vertex="1" parent="1">
          <mxGeometry x="510" y="920" width="130" height="20" as="geometry" />
        </mxCell>
        <mxCell id="foot-rule" value="" style="line;strokeWidth=1;html=1;strokeColor=#e3e9ef;" vertex="1" parent="1">
          <mxGeometry x="40" y="950" width="1240" height="10" as="geometry" />
        </mxCell>
        <mxCell id="foot" value="v 1.0   ·   owner Reliability Architecture   ·   date 2026-09" style="text;html=1;strokeColor=none;fillColor=none;align=left;verticalAlign=middle;whiteSpace=wrap;fontSize=9;fontColor=#9aa7b4;fontFamily=Segoe UI;" vertex="1" parent="1">
          <mxGeometry x="40" y="970" width="1240" height="10" as="geometry" />
        </mxCell>
      </root>
    </mxGraphModel>
  </diagram>
</mxfile>
