1. Business KPIs intermediate

    A marketplace launches in a new city. Supply and demand are both near zero. What architectural support does this need?

    2 min answer marketplacecold-startconfigurationexperimentation
  2. Business KPIs intermediate

    A streaming platform's engineering team optimises for latency and availability while the business measures watch time and creator retention. How should these connect?

    2 min answer kpissloalignmentmeasurement
  3. Business KPIs intermediate Multiple choice

    An architecture group wants one metric on the company's executive dashboard, next to revenue and churn. Which one earns its place?

    2 min answer kpisexecutivesunit economicsmeasurement
  4. Business Processes intermediate Multiple choice

    A food-delivery platform handles 220,000 orders a day. About 1.8% of orders raise a refund dispute. Automated rules settle most of them but 22% reach a human agent who spends roughly 9 minutes per case. A fully loaded agent costs about £38,000 a year and delivers about 1,500 productive hours. Roughly what does the manual tail cost per year?

    3 min answer process-automationestimationunit-economicsexception-handling
  5. Business Processes intermediate

    A manual onboarding process handles about 400 cases a month. Automation covers the standard path, and after six months roughly 20% of cases still go to a person because each has some exception. The team proposes automating the remaining exceptions. How should this be sequenced?

    2 min answer process automationexceptionslong tailoperations
  6. Business Processes intermediate

    A process takes eleven days end to end and involves four hours of actual work. What does that tell you and where do you look?

    2 min answer processflowhandoffswait-states
  7. Capability Mapping intermediate

    A services marketplace maps its architecture by listing its microservices. Why is that not a capability map, and what does the difference change?

    2 min answer urban-companycapability-mapbusiness-architectureboundaries
  8. Capability Mapping intermediate

    An enterprise builds a capability map and it is never used again. What makes capability mapping produce decisions rather than documentation?

    2 min answer capability-mappingeadecisionsheatmaps
  9. Capability Mapping intermediate

    You have mapped capabilities and overlaid cost and differentiation. What decision does that enable?

    2 min answer capability-mapinvestmentbuild-vs-buydifferentiation
  10. Organisational Constraints intermediate

    Every change to a cross-team interface must be approved by an architecture forum that meets weekly with six 20-minute slots. About 14 requests arrive each week. Over the next two quarters, what happens to the queue and — more importantly — what happens to the designs themselves?

    3 min answer decision latencygovernancequeueingover-design
  11. Outcome Measurement intermediate

    A nine-month consolidation retired four systems and released about 0.4 FTE of support effort in each of four teams. The programme closed as a success, verified by the delivery plan. Eleven months after the business case was signed, finance reports run cost unchanged and the £1.2m annual saving nowhere in the ledger. What failed, and which decision made it possible?

    3 min answer benefitsoutcome measurementfinancedecommissioning
  12. Outcome Measurement intermediate

    A platform ships a major architectural change and declares it successful because it was delivered on time. What should have been measured?

    2 min answer outcome-measurementhypothesisevidencearchitecture