Deliverables

flowchart LR
  subgraph cust["Customer"]
    direction TB
    c1(["Submits claim"])
  end
  subgraph intake["Intake — automated"]
    direction TB
    a1["Validate policy"]
    a2{"Policy active<br/>and in cover?"}
    a3["Auto-assess<br/><i>rules + model</i>"]
    a4{"Confidence<br/>&ge; threshold?"}
  end
  subgraph handler["Claims Handler"]
    direction TB
    h1["Manual review"]
    h2{"Approve?"}
  end
  subgraph fin["Finance"]
    direction TB
    p1["Schedule payment"]
  end

  c1 --> a1 --> a2
  a2 -->|"no"| r1(["Reject — notify with reason"])
  a2 -->|"yes"| a3 --> a4
  a4 -->|"yes"| p1
  a4 -->|"no"| h1 --> h2
  h2 -->|"yes"| p1
  h2 -->|"no"| r2(["Decline — notify with appeal route"])
  p1 --> e1(["Paid"])

flowchart TB
  subgraph pri["Primary site"]
    direction TB
    p1["Application tier"]
    p2[("Transactional DB")]
    p3[("Object storage")]
    p4["Secrets + config"]
  end
  subgraph dr["Recovery site — warm"]
    direction TB
    d1["Application tier<br/><i>scaled to 0 · IaC ready</i>"]
    d2[("DB replica<br/><i>async · lag &lt; 30s</i>")]
    d3[("Storage replica<br/><i>cross-region · 15 min</i>")]
    d4["Secrets replicated"]
  end

  p2 ==>|"async"| d2
  p3 ==>|"async"| d3
  p4 ==>|"sync"| d4

  subgraph run["Recovery sequence — tested 2026-05-18"]
    direction TB
    s1["1. Declare · 5 min"]
    s2["2. Promote replica · 8 min"]
    s3["3. Scale app tier · 6 min"]
    s4["4. Repoint DNS · 5 min<br/><i>TTL 60s</i>"]
    s5["5. Verify + reconcile · 12 min"]
    s1 --> s2 --> s3 --> s4 --> s5
  end
  dr --> run
  run --> res(["Restored — measured RTO 36 min"])

flowchart TB
  u(["Users"]) --> gslb["Global traffic manager<br/><i>health + latency routing</i>"]

  subgraph ra["Region A — write primary"]
    direction TB
    a1["Edge + API"]
    a2["Services"]
    a3[("Primary DB<br/><i>accepts writes</i>")]
    a1 --> a2 --> a3
  end

  subgraph rb["Region B — read + standby"]
    direction TB
    b1["Edge + API"]
    b2["Services"]
    b3[("Replica<br/><i>read only · lag &lt; 2s</i>")]
    b1 --> b2 --> b3
  end

  gslb -->|"reads: nearest"| a1
  gslb -->|"reads: nearest"| b1
  gslb -->|"writes: always A"| a1
  b2 -.->|"write forwarding<br/>+45ms"| a2
  a3 ==>|"async replication"| b3
  arb{{"Failover arbitration<br/><i>manual promote · documented<br/>RPO &le; 2s · RTO 15 min</i>"}}
  arb -.-> a3
  arb -.-> b3