Deliverables

flowchart LR
  subgraph cust["Customer"]
    direction TB
    c1(["Submits claim"])
  end
  subgraph intake["Intake — automated"]
    direction TB
    a1["Validate policy"]
    a2{"Policy active<br/>and in cover?"}
    a3["Auto-assess<br/><i>rules + model</i>"]
    a4{"Confidence<br/>&ge; threshold?"}
  end
  subgraph handler["Claims Handler"]
    direction TB
    h1["Manual review"]
    h2{"Approve?"}
  end
  subgraph fin["Finance"]
    direction TB
    p1["Schedule payment"]
  end

  c1 --> a1 --> a2
  a2 -->|"no"| r1(["Reject — notify with reason"])
  a2 -->|"yes"| a3 --> a4
  a4 -->|"yes"| p1
  a4 -->|"no"| h1 --> h2
  h2 -->|"yes"| p1
  h2 -->|"no"| r2(["Decline — notify with appeal route"])
  p1 --> e1(["Paid"])

flowchart TB
  subgraph fwd["Forward path"]
    direction LR
    f1["1. Reserve stock"] --> f2["2. Authorise payment"] --> f3["3. Create consignment"] --> f4["4. Capture payment"] --> f5["5. Despatch"]
  end
  subgraph comp["Compensation"]
    direction RL
    k1["Release stock"] --- k2["Void authorisation"] --- k3["Cancel consignment"] --- k4["Refund<br/><i>visible to customer</i>"]
  end
  f1 -.->|"undo"| k1
  f2 -.->|"undo"| k2
  f3 -.->|"undo"| k3
  f4 -.->|"undo"| k4
  f5 -.->|"no undo — goods have left"| x(["point of no return"])

flowchart LR
  cust(["Customer"])
  app["Registration<br/><i>process</i>"]
  kyc["KYC Provider<br/><i>external · EU</i>"]
  core["Core Platform<br/><i>process</i>"]
  crm[("CRM store<br/><i>EU region</i>")]
  dwh[("Analytics store<br/><i>EU region</i>")]
  mkt["Marketing SaaS<br/><i>external · US</i>"]

  cust -->|"name, DoB, address, ID image"| app
  app -->|"name, DoB, ID image"| kyc
  kyc -->|"pass/fail, risk score"| app
  app -->|"full profile"| core --> crm
  crm -->|"pseudonymised profile, nightly"| dwh
  crm -->|"email, consent flag, on change"| mkt

flowchart LR
  s1[("core_banking.accounts<br/><i>source</i>")]
  s2[("payments.transactions<br/><i>source</i>")]
  s3[("crm.customer<br/><i>source</i>")]

  j1{{"job: cdc_ingest<br/><i>hourly</i>"}}
  j2{{"job: conform_party<br/><i>daily 02:00</i>"}}
  j3{{"job: build_balances<br/><i>daily 03:15</i>"}}
  j4{{"job: reg_extract<br/><i>monthly</i>"}}

  r1[("raw.accounts")]
  r2[("raw.transactions")]
  c1[("clean.party")]
  c2[("clean.balance_daily")]
  o1[("report.capital_adequacy")]
  o2["Dashboard:<br/>Treasury Daily"]

  s1 --> j1 --> r1
  s2 --> j1 --> r2
  s3 --> j2
  r1 --> j2 --> c1
  r1 --> j3
  r2 --> j3 --> c2
  c1 --> j3
  c2 --> j4 --> o1
  c2 --> o2

flowchart TB
  u(["Users"]) --> gslb["Global traffic manager<br/><i>health + latency routing</i>"]

  subgraph ra["Region A — write primary"]
    direction TB
    a1["Edge + API"]
    a2["Services"]
    a3[("Primary DB<br/><i>accepts writes</i>")]
    a1 --> a2 --> a3
  end

  subgraph rb["Region B — read + standby"]
    direction TB
    b1["Edge + API"]
    b2["Services"]
    b3[("Replica<br/><i>read only · lag &lt; 2s</i>")]
    b1 --> b2 --> b3
  end

  gslb -->|"reads: nearest"| a1
  gslb -->|"reads: nearest"| b1
  gslb -->|"writes: always A"| a1
  b2 -.->|"write forwarding<br/>+45ms"| a2
  a3 ==>|"async replication"| b3
  arb{{"Failover arbitration<br/><i>manual promote · documented<br/>RPO &le; 2s · RTO 15 min</i>"}}
  arb -.-> a3
  arb -.-> b3

flowchart LR
  user(["Customer<br/><i>untrusted</i>"])
  admin(["Admin<br/><i>privileged</i>"])

  subgraph edge["Boundary 1 — public edge"]
    cdn["CDN / WAF"]
  end

  subgraph app["Boundary 2 — application tier"]
    direction TB
    api["Order API"]
    auth["Auth Service"]
  end

  subgraph datab["Boundary 3 — data tier"]
    direction TB
    db[("Order Store<br/><i>PII + card token</i>")]
    kms[("Key Vault")]
  end

  ext["Payment Provider<br/><i>third party</i>"]

  user -->|"F1 HTTPS"| cdn
  cdn -->|"F2 HTTPS + mTLS"| api
  admin -->|"F3 admin console"| api
  api -->|"F4 token introspection"| auth
  api -->|"F5 TLS + parameterised"| db
  api -->|"F6 fetch DEK"| kms
  api -->|"F7 HTTPS outbound"| ext
  ext -->|"F8 webhook — signed"| cdn